[sudo-discuss] Waste Mgmt screwup re: recycling/green acct #s

[David Keenan]

I just found out today, Waste Management are trying to bill Sudo Room (and
therefore BAPS) for 2 extra recycling bins and one extra green-waste bin
that we don't have.

That is, WM thinks we have always had 3x 96gal recycling bins and 2x 64gal
green-waste bins in all. Whereas Sudo/BAPS have only ever had 1x 96gal
recycling, and 1x 64gal green waste bin (* technically our green bin is
also 96gal, but since WM apparently didn't actually have any 64gal-sized
bins, they just give us the 96gal and charge us for 64gal.)

So far as I can tell, what happened is: WM assigned an additional, second
recycling+green waste account to Sudo, that is not ours. This additional
secondary bill is past due ~4 mo to the tune of ~$500.

This bogus bill was not visible to us online, and I only found out about it
today after getting hit up by WM's collection department on the phone,
whereupon I asked them to email me copies of the invoices.

After looking the bogus bill over, today at around 12noon, I called WM back
and wrangled with the billing dept phone rep "Christopher", who
generated a *Case
ID # 2377511* for the accounting department to "review" this screw-up.
Although it's not hard to see the error, as it is a second bill for twice
as many recycling bins at the same address for the same time period.

Therefore, before interfacing with WM, please take note of the following
information:

Sudo room's CORRECT recycling and green waste account # (paid in full
through Nov):
 *699-0009853-2216-3*  (<-- right)

This other INCORRECT recycling/green account, misattributed to Sudo:
 065-4415376-2216-5  (<-- wrong)
SUDO/BAPS'ERS: DO NOT EVER PAY THIS ACCOUNT.

Attached are the two different recycling+greenwaste invoices for the month
of October - one labelled *correct* (and paid), and one labelled
*incorrect*(unpaid). If you talk to WM, please refer to these. I know
these aren't the
latest bills, but it's simpler to discuss them with WM without referring
past due amounts.

For the record, Sudo has a separately-billed WM account just for the
*garbage*, which is: 065-4415386-2216-4. The garbage account has thus far
not been confused, just the recycling/green.

Best,
David
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