[sudo-discuss] Waste Mgmt screwup re: recycling/green acct #s

[Peck]

Thanks for wrangling w/ all this, David. Whew!


On Tue, Dec 10, 2013 at 1:07 PM, David Keenan <dkeenan44 at gmail.com> wrote:

> I just found out today, Waste Management are trying to bill Sudo Room (and
> therefore BAPS) for 2 extra recycling bins and one extra green-waste bin
> that we don't have.
>
> That is, WM thinks we have always had 3x 96gal recycling bins and 2x 64gal
> green-waste bins in all. Whereas Sudo/BAPS have only ever had 1x 96gal
> recycling, and 1x 64gal green waste bin (* technically our green bin is
> also 96gal, but since WM apparently didn't actually have any 64gal-sized
> bins, they just give us the 96gal and charge us for 64gal.)
>
> So far as I can tell, what happened is: WM assigned an additional, second
> recycling+green waste account to Sudo, that is not ours. This additional
> secondary bill is past due ~4 mo to the tune of ~$500.
>
> This bogus bill was not visible to us online, and I only found out about
> it today after getting hit up by WM's collection department on the phone,
> whereupon I asked them to email me copies of the invoices.
>
> After looking the bogus bill over, today at around 12noon, I called WM
> back and wrangled with the billing dept phone rep "Christopher", who
> generated a *Case ID # 2377511* for the accounting department to "review"
> this screw-up. Although it's not hard to see the error, as it is a second
> bill for twice as many recycling bins at the same address for the same time
> period.
>
> Therefore, before interfacing with WM, please take note of the following
> information:
>
> Sudo room's CORRECT recycling and green waste account # (paid in full
> through Nov):
>  *699-0009853-2216-3*  (<-- right)
>
> This other INCORRECT recycling/green account, misattributed to Sudo:
>  065-4415376-2216-5  (<-- wrong)
> SUDO/BAPS'ERS: DO NOT EVER PAY THIS ACCOUNT.
>
> Attached are the two different recycling+greenwaste invoices for the month
> of October - one labelled *correct* (and paid), and one labelled
> *incorrect* (unpaid). If you talk to WM, please refer to these. I know
> these aren't the latest bills, but it's simpler to discuss them with WM
> without referring past due amounts.
>
> For the record, Sudo has a separately-billed WM account just for the
> *garbage*, which is: 065-4415386-2216-4. The garbage account has thus far
> not been confused, just the recycling/green.
>
> Best,
> David
>
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