[sudo-discuss] SONIC.NET CANNOT GET INTO OMNI - ANYONE THERE?

[David Keenan]

Extension 1 for sales, tech is Keshon - if anyone needs to communicate with
them

They were let in finally by John thank goodness - It would still be good if
someone was there - the tech needs to try to improve the bandwidth. If
someone could roll over and assist the tech, that would be good?

- I did confirm that at least on paper we are connected to the close C.O.
(~1.1K ft away), so we should be getting close to the provisioned bandwidth
of 100Mb down / 20Mb up, instead of 20/1.5 as we are currently getting

- Tech should be told to try the Tace 5168 Sonic is providing so our Zyxel
modem is not blamed / the culprit

- Sonic's Tace modem should be hooked up right at the MPOE (in the utility
room) to remove any variables possibly related to faulty inside wiring

- Tech should probably be told to look for undocumented bridge taps (i.e.
at the nearest b-box outside) to see what may be dragging down the bandwidth

Best,
David


On Sun, Jul 20, 2014 at 11:28 AM, Jenny Ryan <tunabananas at gmail.com> wrote:

> An extension would be helpful! I can be there in ten.
>
> Jenny
> http://jennyryan.net
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>
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>  "Technology is the campfire around which we tell our stories."
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>
> On Sun, Jul 20, 2014 at 11:24 AM, David Keenan <dkeenan44 at gmail.com>
> wrote:
>
>> Call Sonic at 707-522-1000 if someone can get there in 10min
>>
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